Our Theater Session
Great JSM agents
don’t start with AI.
Oct 6, 2026 · 15:30–15:45 · 15 Min
AI agents rarely fail because the model is weak — they fail because the organisation underneath them isn’t ready. In 15 minutes, we show what “AI-ready” actually looks like.
Your Takeaways
It’s not a technology gap —
it’s an architecture and leadership gap.
AI agents rarely fail because the model is weak — they fail because the organisation underneath them isn’t ready. Knowledge nobody maintains, processes that only live in people’s heads, no clear line between what a machine may decide and what stays with a human.
And it’s not just an ITSM problem — it’s the same pattern we see across technology, organisation, and people whenever transformation stalls.
Using Jira Service Management as the proving ground, we follow one ordinary ticket end to end.
Assess readiness
How to evaluate whether your service organisation is actually ready for AI agents — beyond what the vendor checklist tells you.
See the full ticket path
One ticket, routed, picked up by the right specialist, resolved across the tools involved, every step documented — concrete, not theoretical.
Understand the maturity path
Getting AI-ready takes clear analysis, solid architecture, and leadership willing to commit — and staying there is a continuous process, not a one-off fix.
Your speakers
Meet Stefan and Christian.
Speaker
Stefan Hagen
Partner & Strategic Advisor
Stefan brings the leadership and strategy perspective — why transformation stalls when technology, organisation, and people aren’t addressed together.
Speaker
Christian Baron
Senior Solution Architect
Christian makes it concrete — architecture, ticket flow, the tools involved, and what “AI-ready” looks like in a real Jira Service Management setup.
Contact
Let's talk about your Atlassian stack
Didn't get a chance to talk at the booth? No problem — book a free 30-minute call and we'll pick up where the conference left off.
- An honest assessment of your starting point
- The use cases with the biggest impact for you
- A concrete, actionable next step