Enterprise Service Management and Asset Administration at the University of Vienna
The University of Vienna has built a central platform for all departments with Jira Service Management and Seibert Solutions.
Use Cases
- showing what’s possible
The University of Vienna uses JSM not just for classic IT tickets. It’s especially the “atypical” use cases that make this project so special – and Seibert so valuable as a partner.
Real-world examples
Submitting thesis completion – digitally
No paper, no travel. Students submit their graduation application online. The department processes it directly via a service project.
Managing the vehicle pool
Vehicles are booked, managed and maintained directly through JSM – with role and permission concepts, automated documentation and notifications.
Creating Confluence spaces via form
Simple JSM form → automated space creation → ready to use immediately. Saves time and effort for everyone involved.
Approval workflows in five stages
Business trips, grants or IT orders go through precisely defined approval steps – without any email chaos.
Microscope management & external requests
Booking equipment, assigning permissions or managing contacts – everything runs through user-friendly forms and structured workflows.
Impact that can be measured
The Jira Service Management project at the University of Vienna clearly demonstrates: Digitalization works when it is implemented in an understandable, scalable way that is close to people’s needs. Particularly positive: acceptance in administration and teaching is high – especially because the workflows are clearly structured and easy to understand.
Seibert as a sparring partner
- How we collaborate
From tool selection through custom workflows to interface implementation – the Central IT Services department of the University of Vienna works closely with our consultants.
A new project is currently being developed for managing external persons – with up to 200 processors. Jira Service Management will thus become the central platform for even more areas of the university. This shows: the University of Vienna also tackles the complex challenges. With Seibert by their side.
Our approach:
- Weekly check-ins with dedicated points of contact
- Support for new use cases with technical and methodological expertise
- Workload distribution and project management by Seibert
- Training via Seibert Academy & individual formats
Interesting fact: Two of our consultants are permanently integrated in the remote Scrum team and accompany the university week after week on operational and strategic topics.
Curious about what's possible for you?
Book a free initial consultation with us!
In the free initial consultation, we discuss your current situation, challenges and goals. Find out in just 30 to 60 minutes how we can support you.
You receive:
- a neutral initial assessment of your situation
- inspiration on tools, workflows & suitable solutions
- initial solutions for how your team can get started in a structured way
Many thanks to our partners at the Central IT Services of the University of Vienna
Sophie Riegler
Sophie Riegler
Portfolio & Process Management, Administrative IT, University of Vienna
Andreas Bunzl
Andreas Bunzl
DevOps Engineer, Central IT Services, University of Vienna
We look forward to hearing from you
