Statuspage

Why Statuspage belongs in your service management

• Build customer trust

  Open and proactive communication during incidents helps to reduce frustration and build trust. Customers and users who are kept informed about the status of the system are more likely to understand the problem and appreciate the efforts of the incident team if they feel they are being communicated with on an equal footing.

• Reduce your support costs

  When users are proactively informed during incidents – via emails, text messages, or embedded status widgets – the need to reach out to support drops significantly. That eases the burden on support teams and keeps ticket volumes down.

• Transparent live updates

  Statuspage is highly configurable and can independently monitor a wide range of components. Relevant status information can be displayed in real time – whether on a dedicated status page or embedded as a widget on your website or in your app.

• Multichannel messaging

  Statuspage supports a multichannel messaging infrastructure: A status update is entered once in a central place – depending on your configuration, the system then takes care of distributing it via email, text message, social media, or in-app notification. It’s efficient – and saves time when time matters most.

• Redundant notification channels

  Customers and users want to be informed when a service is experiencing issues or downtime. Statuspage uses redundant communication channels to ensure your audience receives the right information as quickly as possible on their preferred platforms.

• Seamless visual integration

  Statuspage offers full visual integration and can be customized to match your brand – from the layout of status widgets to the design of email notifications. Logos, brand colors, and the right fonts create familiarity and ensure that status updates fit seamlessly into your overall communication.