Zum Inhalt springen
Contact

ITSM reimagined:
Smarter service desk for all your teams

Tickets, SLAs, and automation – in one platform. Implemented by your Atlassian Platinum Partner.

Talk to our ESM expertsExplore features

Trusted by leading companies

  • uelzner-versicherungen logo
  • uni-wien logo
  • vr-payment logo

How Jira Service Management works in your Atlassian Cloud

Four integrated core features that work together to help your team capture service requests in a structured way, process them transparently, and continuously improve – without switching between tools.

Tippen Sie auf die Punkte für Details

Jira Service Management – Product Overview
Talk to our ESM expertsContact us

More than a helpdesk

JSM is more than a ticket system – it's the central service platform for IT and business teams, fitting into your existing Atlassian workflow and growing with your organization.

  • Queues

    Real-time overview of all requests

    All incoming service requests in one place – organized by priority, SLA status, and ownership. Your team sees at a glance what's open and what's escalating.

  • Enterprise

    Enterprise-grade security & compliance

    GDPR-compliant, granular access controls, and full audit logs. Your data stays under control.

  • No-Code

    Automation without code

    Ticket routing, automatic escalation on SLA breach, and notifications – all set up via no-code editor. Fewer manual steps, more focus on problem solving.

  • Reporting

    Detailed performance reports

    Real-time dashboards provide an overview of response and resolution times, SLA compliance, and team workload.

  • DevOps

    Connecting development and operations

    Full audit trails for all changes. Integration with Bitbucket Pipelines connects incident management directly to the development process.

  • Ecosystem

    Integrations & extensions

    Over 1,000 apps from the Atlassian Marketplace and seamless integration of other Atlassian applications for custom processes.

Talk to our ESM expertsContact us

Your path to JSM

Seibert as your JSM partner

As an Atlassian Platinum Solution Partner, we support you from licensing through full implementation – with clear responsibilities and measurable results.

  1. Schritt 1

    Consulting & Discovery

    In a free discovery call, we analyze which of your service and support processes would benefit from JSM. We assess your current Atlassian stack, show concrete use cases, and develop a licensing strategy that fits your team size and goals.

  2. Schritt 2

    Implementation & Configuration

    Seibert Solutions configures JSM for your environment: we set up service projects, queues, and SLA rules according to your processes, integrate JSM with Jira, Confluence, and your existing tools – and migrate existing data cleanly and without data loss.

  3. Schritt 3

    Training & Enablement

    Sustainable success comes from real know-how within your team. We offer user workshops, administrator training, and certification programs – so that JSM isn't just introduced, but actually embraced.

  4. Schritt 4

    Operations & Support

    After go-live, our support team takes over: SLA-backed first- and second-level support, proactive management of your JSM instance, and regular reviews of new Atlassian features relevant to your setup.

Customer stories

University of Vienna and Seibert Solutions

University of Vienna and Seibert Solutions

How strategic IT consulting, joint projects, and continuous development with Atlassian at the center are transforming IT at Austria’s largest university.

View Customer Story
University of Vienna Partnership

GEODATA Group and Seibert Solutions

GEODATA Group and Seibert Solutions

With Atlassian Cloud, the GEODATA Group is laying the foundation for more efficient service processes, better collaboration, and faster project delivery.

View Reference
GEODATA Group

Free discovery call

3 steps to your JSM strategy

Not a sales pitch – a real consulting conversation. We take a look at your situation and give you concrete answers.

  1. Fill out the form

    Takes under 2 minutes

  2. We'll get back to you within 24h

    Scheduling based on your availability

  3. 30-minute discovery call

    Remote or on-site – however you prefer

Nur Ziffern eingeben