Support for Confluence & Jira at a Fixed Price
Our support experts help you with all usage questions & problems with Jira or Confluence.
Fast Problem Resolution for Your Atlassian Tools
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Support for Atlassian Tools
We offer comprehensive first and second level support for your Atlassian products. In many cases, we can also find solutions for installed Marketplace apps.
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Multilingual support
Instead of having to communicate with Atlassian support teams exclusively in English, you get German and English-language support from us.
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Flexible contact channels
Depending on your booked options, our support team can be reached via email or Service Desk. You get fast and direct answers to your questions through the channel that’s most convenient for you.
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Fixed monthly price
Regardless of the scope, complexity and frequency of requests, our support packages remain financially predictable within your booked hours and SLA class.
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One channel for all requests
Have you booked an operations or consulting package in addition to support? Then you can be sure that we forward all requests directly to the right contacts.
Atlassian User Support at a Fixed Price
This support increases team efficiency through targeted assistance with the use of Atlassian products. It provides practical help with recurring user questions and optimal use of the tools. The service is focused on First Level support.
- Up to 12.5 support hours per month
- Up to 2 product instances
- No setup costs
- Up to 25 support hours per month
- Up to 2 product instances
- No setup costs
- Access to Seibert Academy
- Up to 50 support hours per month
- Up to 3 product instances
- No setup costs
- Access to Seibert Academy
- User office hours
- Up to 100 support hours per month
- Unlimited product instances
- No setup costs
- Access to Seibert Academy
- User office hours
Disclaimer: These prices apply to SLA class Bronze.
Prices for other SLA classes available on request.
Atlassian Admin Support at a Fixed Price
This support increases team efficiency through targeted assistance with the administration of Atlassian products. It provides practical help with recurring administrative tasks and optimal use of the tools. The service is focused on Second Level support.
- Up to 12.5 support hours per month
- Up to 2 product instances
- No setup costs
- Up to 25 support hours per month
- Up to 2 product instances
- No setup costs
- Access to Seibert Academy
- Up to 50 support hours per month
- Up to 3 product instances
- No setup costs
- Access to Seibert Academy
- Up to 100 support hours per month
- Unlimited product instances
- No setup costs
- Access to Seibert Academy
Disclaimer: These prices apply to SLA class Bronze.
Prices for other SLA classes available on request.
Notes on the Support Packages
Minimum contract term
All packages have a minimum term of 12 months from contract signing and can be cancelled with 3 months’ notice.
Systems & access
Our support team requires admin access to the respective product instance. When calculating supported product instances, production, test and staging environments each count as separate instances.
Service and response times
We offer 3 different Service Level Agreements (SLAs). Depending on the SLA, our service and response times are as follows:
Bronze
Service hours: 09:00–17:00
First response time: 4h
Resolution time: 16h
Silver
Service hours: 09:00–17:00
First response time: 4h
Resolution time: 8h
Gold (available from User or Admin Package M)
Service hours: weekdays 08:00–18:00
First response time: 2h
Resolution time: 4h
Excluded are statutory public holidays as well as 24 and 31 December of each year. Service and response times for other Service Level Agreements booked in other packages remain unaffected.
Support channels
Support is provided by default via our Jira Service Desk. Connection via email is also possible.
Seibert Academy
By booking the corresponding support packages, you and your employees get free access to the following Seibert Academy courses:
Getting Started in Jira (DC) | Getting Started in Jira (Cloud)
Getting Started in Confluence (DC) | Getting Started in Confluence (Cloud)
Creating Content in Confluence (DC) | Creating Content in Confluence (Cloud)
We look forward to your message
