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Jira Service Management

Rethinking ITSM: A smarter service desk for all your teams

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What you get: Personal consulting and support, all the way

We support you with everything in JSM – from strategy to support. Whether you’re planning your next move, choosing the right license, looking for tailored consulting or need reliable operations and support: We’re here to help you unlock the full potential.

  • Basics & Licensing Strategy

    The foundation for your project’s success: We’ll work with you to find the right solution and develop a clear strategy – enabling you to make the most of JSM.

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  • Consulting & Implementation

    Our experienced consultants are with you every step of the way – from strategy to setup. We support you in every phase of your project: from strategic planning and optimal configuration to seamless integration into your existing tool landscape.

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  • Knowledge & Training

    Gain the knowledge that will move you forward. Our expert training team provides on-demand learning and certification programmes to help your team master Jira Service Management with confidence.

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  • Operations & Support

    You can count on us: Our support team is here to help with any tool-related issues or IT incidents – so everything runs smoothly and your business stays productive.

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Partnership with the University of Vienna

Customer Success Story - The University of Vienna and Seibert Solutions

Transforming IT at Austria’s largest university – through strategic consulting, joint innovation, and continuous improvement with Atlassian at the center.


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Customers who trust us

Our Solutions

Learning & Onboarding: Integrated into Everyday Work

Learning & Onboarding: Integrated into Everyday Work

Onboarding takes too long and training knowledge doesn’t stick? We bring learning into the flow of work – digital, scalable, and tailored to your needs. It shortens ramp-up times, supports ongoing development, and secures valuable know-how.

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Learning & Onboarding

Service & Assets: Service processes with structure

Service & Assets: Service processes with structure

Tired of slow IT support and confusing responsibilities? We streamline your service processes with structured request management, automation, and self-service portals – so your teams can focus on what really matters.

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Services and Assets

DevOps & Automation: Build faster, deliver safer

DevOps & Automation: Build faster, deliver safer

Manual steps and siloed teams slowing you down? Our DevOps approach streamlines your entire delivery pipeline – with built-in automation, security, quality, and monitoring from start to finish.

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DevOps-Prozesse

Smarter support starts with Jira Service Management

Jira Service Management gives you full visibility into queues, requests, and tickets – and helps you manage them efficiently. Benefit from an ITSM help desk with self-service, automation, SLAs, reporting, and more!

  • Real-time visibility into all requests

    With Jira Service Management, your business and development teams always have an eye on incoming service requests – and can collaborate on solutions efficiently.

  • Transparent tracking

    Service agents and customers can check the status of their requests at any time. Thanks to integrations with tools like Jira and Bitbucket, all updates and information are centrally accessible.

  • Custom SLA configuration

    Set up the service level agreements your customers have booked and prioritize incoming requests based on service times, SLA level, or severity.

  • Detailed performance reports

    Automated reports and real-time dashboards give you a clear overview of open and resolved requests, as well as key KPIs like response and resolution times.

  • Linking dev and ops

    Complete audit trails for all changes help you stay in control of risk and quality. Connecting to Bitbucket Pipelines accelerates development and resolution processes.

  • Integrations & extensions

    With over 1,000 apps from the Atlassian Marketplace and seamless integration of other Atlassian tools, you can easily tailor both the user interface and workflows in JSM.

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More clarity. More speed. More service.

From service requests to project kick-offs – Jira Service Management brings structure to every kind of workflow. Automated processes, clear responsibilities, and full transparency help your teams get things done faster and achieve goals with confidence.

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Thinking about Atlassian licenses?

Atlassian Cloud: a future-proof foundation

Use modern tools like Jira Service Management and Confluence as scalable SaaS solutions. You benefit from automatic updates with new features, high security standards, and less administrative effort.

To the Atlassian Cloud

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8 steps to the right service management tool - Preview

8 Steps to the right service management tool
Your guide to the perfect service tool

Avoid costly mistakes: Get our hands-on guide and find the ideal tool for your service management processes.
8 steps to the right service management tool - Preview

8 Steps to the right service management tool
Your guide to the perfect service tool

Avoid costly mistakes: Get our hands-on guide and find the ideal tool for your service management processes.

Any Questions about Jira Service Managment?

contact team

Seibert Group GmbH

Luisenstraße 37-39, 65185 Wiesbaden
+49 611 978 690 53 sales@seibert.group