The Atlassian Cloud meets the requirements of international data protection regulations such as GDPR and CCPA. The platform holds security certifications such as ISO 27001 (ISO/IEC 27001:2022 | Atlassian) and SOC 2 (SOC2 | Atlassian). Atlassian is currently in the verification phase for Cloud Computing C5. (This certificate is a prerequisite for German federal authorities when awarding contracts in the Cloud sector.)

Regular external audits and updates ensure ongoing compliance with legal requirements.

All data in the Atlassian Cloud is encrypted in transit and at rest to ensure the security of sensitive information.

Atlassian continually invests in its security infrastructure, maintaining a modern, robust security environment. This includes measures such as regular security audits and penetration tests to identify and address potential vulnerabilities.

The Atlassian Cloud has comprehensive disaster recovery measures in place to prevent data loss and ensure continuous service availability. Multiple redundant systems and data centers minimize the risk of outages and ensure that the platform remains available and stable even in the event of unforeseen incidents.

Administrators have comprehensive control over user access to data and can set permissions individually.

Atlassian offers the ability to select the location of the data centers used (Data Residency). Organizations can explicitly define that the payload data of their instances is stored in data centers in Germany. This is how the vendor ensures data sovereignty.

This gives organizations control over the location of their data and allows them to ensure that geographic data storage complies with applicable data protection regulations.

Atlassian provides clear data processing policies and transparently informs users about how their data is collected, used, and stored. By adhering to strict data protection standards, Atlassian ensures data security and integrity.(Data Processing and Privacy: Data Processing Addendum | Atlassian) (Comprehensive Data Protection | Atlassian)

The Atlassian Cloud meets a wide range of compliance requirements, including industry-specific standards and international regulations. This includes standards such as HIPAA in healthcare and FERPA in education, ensuring the platform meets the specific requirements of different industries.

Atlassian provides extensive audit and reporting capabilities that enable organizations to demonstrate compliance with regulatory requirements. Through detailed logging and reporting, organizations can track all activities at any time and identify potential compliance violations.

The vendor continuously monitors common compliance frameworks for new requirements and updates its platform accordingly to ensure organizations always meet the latest regulations.

End-to-end data encryption, a modern security infrastructure, Single Sign-On and multi-factor authentication, as well as regular security updates create a maximally secure environment at every level.

The Atlassian Cloud meets various international data protection and compliance standards: GDPR, ISO/IEC 27001, HIPAA, SOC2, and numerous other frameworks that set high requirements for security, availability, processing integrity, confidentiality, and data protection.

Atlassian offers individual options for data residency, allowing data to be stored in specific geographic regions to meet enhanced data protection requirements. For example, customers can explicitly specify that their data is stored in data centers located in Germany.

When considering software costs, organizations must account for more than just subscription or license fees. When using Cloud solutions, organizations do not need to make infrastructure investments or operate technical infrastructure, since the Cloud-based solution requires no own servers or infrastructure. These acquisition and operating costs, along with personnel costs, must be factored into the cost calculation for on-premises software. Capital investments for hardware and infrastructure are eliminated in the Cloud, as are operating costs for maintenance, upkeep, updates, and technical scaling.

The Atlassian Cloud offers flexible subscription models that allow organizations to adjust their costs according to their needs. Through the instant scalability of the Cloud, organizations can scale resources up or down according to project requirements, optimizing their cost structure.

Additionally, the Cloud offers better consolidation options. Consolidating knowledge management, project management, and development tools in one platform reduces complexity and simplifies license management.

Transparent billing including detailed billing reports helps organizations optimize their spending and resource usage. By analyzing usage patterns, organizations can identify unused resources and reduce costs by adjusting their subscriptions accordingly.

The Atlassian Cloud has a redundant infrastructure and a high-availability architecture to ensure failover resilience. By using multiple data centers, the risk of outages is minimized, and services remain available even during hardware failures or maintenance work.

Atlassian’s support team is available around the clock to assist customers with outages and technical issues. Customers can access various support channels to get fast help and solutions and minimize downtime.

Atlassian offers SLAs that specify guaranteed availability (up to 99.95% on the Enterprise plan). This gives customers the contractually guaranteed assurance of service performance and Atlassian’s commitment to minimizing downtime.

Atlassian takes comprehensive technical and conceptual precautions to restore services quickly in the event of an outage. Dedicated disaster recovery measures and backup strategies serve to prevent data loss and bring systems back online as quickly as possible.

If an issue arises, Atlassian maintains continuous transparency through public status pages and notifications.

The vendor hosts data and services in multiple geographically distributed data centers so they remain available in the event of a single data center failure. Data is continuously replicated and synchronized in real time between locations. Automated disaster recovery plans ensure that a failover to another data center can be performed quickly in the event of a disruption. Atlassian continuously tests and simulates these scenarios and precautions.

Emergency precautions include comprehensive backup and recovery strategies with secure, redundant storage solutions that ensure data integrity and fast recovery options in the event of data loss.

Atlassian constantly monitors its infrastructure and services to identify potential issues at early stages. Automated alerting systems immediately send notifications to responsible teams upon detecting unusual behavior.

The Atlassian Cloud uses a state-of-the-art infrastructure optimized for consistently high performance with minimal latency and fast response times. With a global Content Delivery Network (CDN), the vendor ensures fast data transfer and short load times regardless of geographic location and network conditions.

The Atlassian infrastructure is highly scalable and can easily handle peak loads without affecting performance.

Continuous performance optimizations and proactive monitoring ensure consistent performance. Atlassian constantly monitors the quality of its Cloud services and proactively takes steps to resolve issues, identifying and addressing potential performance problems early.

The Atlassian Cloud supports open standards and interoperability to avoid strong vendor lock-in.

Through the use of open APIs and data export features, customers can migrate their data and integrate with other systems. This data portability, combined with flexible license models, makes it easier to switch to other providers.

Compared to on-premises installation, the Atlassian Cloud enables faster provisioning, resource scaling, and user provisioning. Administrative overhead and license management effort are significantly reduced.

Automatic updates and eliminated maintenance remove manual update tasks and maintenance interruptions, allowing technical teams to focus on their core responsibilities.

The Cloud enables a rapid response to security threats through automatic security updates and patches. The need for manual monitoring and remediation of security issues is largely eliminated.

The Atlassian Marketplace offers a wide range of Cloud apps and integrations that extend and enhance native functionality. The vast majority of app developers are now fully focused on the Cloud and continuously develop their solutions to ensure the best possible performance and user experiences.

The Atlassian Cloud platform offers higher security and performance for apps compared to on-premises solutions, resulting in smoother operation and less downtime.

The successful implementation of the Atlassian Cloud in large organizations and public institutions confirms the maintained or improved functionality of apps.

Atlassian provides specialized tools and detailed guides that facilitate and smooth the transition from Data Center to Cloud apps. Individual support helps customers identify alternative solutions or make adjustments during the migration process.

The Cloud offers more efficient processes compared to on-premises solutions – and an early switch enables faster optimization of workflows.

Switching to the Cloud immediately reduces risks such as downtime, security threats, and data loss. Organizations instantly benefit from strict security measures and a reliable infrastructure.

A swift transition ensures adaptability to evolving technologies. Modern Cloud solutions are better equipped to keep pace with technological changes.

An early switch enables organizations to respond more agilely and flexibly to changing requirements and customer needs than competitors.

Costs: Atlassian’s pricing strategy makes the Cloud an increasingly attractive and cost-efficient alternative from a financial perspective as well.